What is the duty of public officials regarding letters and requests?

The duty of public officials regarding letters and requests is to act promptly on them. This principle is rooted in the expectation of responsiveness and accountability in public service. Public officials are entrusted with the responsibility to address the needs and concerns of the public, and timely action on communication is essential in fostering trust and transparency. Prompt action reflects a commitment to serving constituents effectively and acknowledges the importance of their requests, whether they are inquiries, complaints, or suggestions.

By acting promptly, public officials help ensure that issues are resolved efficiently, maintain communication flow, and enhance the overall public service experience. This duty aligns with the ethical standards set out in R.A. No. 6713, which emphasizes integrity, responsiveness, and accountability among public servants.