In what manner should public officials interact with citizens based on R.A. No. 6713?

Public officials are expected to interact with citizens in a manner that reflects politeness and a willingness to assist. This requirement is grounded in the principles of good governance, as stated in R.A. No. 6713, which emphasizes the importance of public service being delivered in a manner that is courteous, responsive, and respectful. By embodying these qualities, public officials foster a trusting relationship with the community they serve, making citizens feel valued and encouraged to engage with government processes.

Politeness not only enhances communication but also contributes to a positive public perception of government operations. When officials demonstrate a willingness to assist, it signals to citizens that their queries and concerns are taken seriously, promoting transparency and accountability. Such interactions can lead to better outcomes in public administration and an increased willingness among citizens to participate constructively in civic activities.